Industries · Care Homes
AI phone answering for care homes
Families making one of life’s hardest decisions deserve a calm, prompt answer. Apex handles enquiry calls with warmth, captures the details, schedules visits, and routes anything urgent or clinical straight to your team.
Apex receptionist · live
LIVE CALL
00:38
Inbound · family enquiry
“I’d be glad to arrange a visit, would Wednesday afternoon suit you to come and look around?”
● BOOKED · SYNCED TO CRM
(01) The problem
Enquiry calls can’t wait, and staff are busy caring.
Care teams are rightly focused on residents, so enquiry calls go unanswered. For families, an unanswered phone is a reason to look elsewhere.
(02) What we do
Built for care homes.
- Answers family and enquiry calls with a warm, patient tone
- Captures next-of-kin details and enquiry context
- Schedules show-rounds and visits into your calendar
- Answers FAQs on fees, facilities and availability
- Routes urgent, clinical or safeguarding matters straight to staff
- Logs every enquiry for compliant, timely follow-up
Apex receptionist · live
LIVE CALL
00:38
Inbound · family enquiry
“I’d be glad to arrange a visit, would Wednesday afternoon suit you to come and look around?”
● BOOKED · SYNCED TO CRM
(03) Features
Everything handled, on-brand.
Warm & patient
A calm, compassionate voice for families at a sensitive time.
Visit scheduling
Show-rounds and visits booked neatly into your diary.
Safe routing
Urgent, clinical and safeguarding matters escalated to staff immediately, never handled by AI.
Enquiry capture
Every family enquiry logged for prompt, personal follow-up.
(04) Connects to
Works with your systems.
<8s
Pickup
24/7
Cover
+41%
Booked
FAQ Common questions
Questions, answered.
Does the AI make any care or clinical decisions?+
No. It handles enquiries, scheduling and general information only. Anything urgent, clinical or safeguarding-related is routed immediately to your staff.
Is it appropriate for sensitive family calls?+
Yes, we tune the voice and script for a warm, patient, reassuring tone, and you set exactly what it does and doesn’t handle.
How is information handled?+
Enquiry details are logged securely to your UK GDPR requirements for timely, personal follow-up by your team.
Can it schedule show-rounds?+
Yes, it books visits and show-rounds into your calendar and confirms with the family.
What does it cost?+
Pricing depends on your setup. Book a demo and we will share a tailored quote.
More leads. Better clients. Less chaos.
Answer every family with warmth and care.
Hear your own AI receptionist take a call in a 20-minute demo.