AI phone answering for care homes
Families making one of life’s hardest decisions deserve a calm, prompt answer. Apex handles enquiry calls with warmth, captures the details, schedules visits, and routes anything urgent or clinical straight to your team.
An AI receptionist for care homes answers every enquiry with warmth, handles family calls, captures the details and routes urgent matters to your staff, 24/7. It makes sure no enquiry from a family searching for a place ever goes to voicemail.
Enquiry calls can’t wait, and staff are busy caring.
Care teams are rightly focused on residents, so enquiry calls go unanswered. For families, an unanswered phone is a reason to look elsewhere.
Built for care homes.
- Answers family and enquiry calls with a warm, patient tone
- Captures next-of-kin details and enquiry context
- Schedules show-rounds and visits into your calendar
- Answers FAQs on fees, facilities and availability
- Routes urgent, clinical or safeguarding matters straight to staff
- Logs every enquiry for compliant, timely follow-up
Everything handled, on-brand.
Warm & patient
A calm, compassionate voice for families at a sensitive time.
Visit scheduling
Show-rounds and visits booked neatly into your diary.
Safe routing
Urgent, clinical and safeguarding matters escalated to staff immediately, never handled by AI.
Enquiry capture
Every family enquiry logged for prompt, personal follow-up.
Works with your systems.
Questions, answered.
Does the AI make any care or clinical decisions?+
Is it appropriate for sensitive family calls?+
How is information handled?+
Can it schedule show-rounds?+
What does it cost?+
Answer every family with warmth and care.
Hear your own AI receptionist take a call in a 20-minute demo.